Terms & Policies
Payment Terms
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Order Processing
Our business hours are Monday through Friday from 10:00 am to 6:00 pm EST. All orders take 3 days to process and standard shipment will be 3-5 Business days, depending on the shipping option you select. Orders placed over the weekend will be processed first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.
Product Availability
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Return policy
At Hair Kartel LLC we maintain a very high level of quality assurance. All our hair is prepared and packaged by us. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, ALL SALES ARE FINAL.
Cancellation Policy
Orders cannot be cancelled once your order has been placed. If your shipment is returned to us due to a bad address, refused upon delivery, or unclaimed after placing your order; there will be a 25% cancellation fee charged. Shipping and handling charges are non refundable. The balance will be refunded to your credit card.
Note: If in any case hair must be returned and a refund issued, there will be a 15% restocking fee.
Replacements
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. One of our Representatives will provide the customer a return shipping label along with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Hair Kartel verifies and agrees that the product is not defective in any way, we will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Hair Kartel will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $15 credit towards another shipping option. If Hair Kartel does not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.
Exchanges
From time to time, Hair Kartel LLC, at its sole discretion, may exchange products or portions of a product under the following conditions:
- Requests must be made within 14 calendar days from the date of purchase. Any exchange request after 14 calendar days will not be honored.
- We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
- Product must be exchanged for something of equal or greater value. No refunds will be permitted.
- You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
Policy Changes
Hair Kartel LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
